Terms of service
Payment
Bacio accepts online payments with Visa, Mastercard, ApplePay, Mobilepay.
All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)
Bacio uses a secure payment server that encrypts all information with SSL protocol, ensuring your data is safe and cannot be read by others.
Bacio's own website also uses encryption with SSL protocol.
Delivery
Delivery time for your order is normally 2-4 business days.
Bacio ships products with the following: Postnord, GLS
You will always receive a tracking number so you can follow your package from our warehouse to your home.
Bacio is responsible for the goods until they are delivered to the customer. The risk for the goods shall only pass to the customer when the goods are physically handed over to the customer at the specified delivery address.
Warranty
A 2-year warranty is provided for products in accordance with Danish consumer law. The warranty applies to all defects in software, material, and manufacturing.
Complaints regarding defects and deficiencies must be reported to Bacio within a reasonable time after receiving the item. Two months are considered a reasonable time, unless otherwise agreed.
The warranty is void in case of incorrect or unusual use of the product.
Complaints are not accepted if sent with cash on delivery.
Customer & Privacy Policy
We do not resell personal information and do not disclose your personal information to others; it is only recorded in our customer register. You can have your information deleted at any time.
For you to enter into an agreement with Bacio, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal information for the purpose of delivering the product to you.
Personal information is registered with Bacio and is stored for up to five years, after which the information is deleted.
When collecting personal information through our website, we ensure that it always happens with your express consent, so you are informed about exactly what information is collected and why.
Bacio has access to the information recorded about you.
We do not store and transmit customer information encrypted.
As a registered user with Bacio, you always have the right to object to the registration. You also have the right to know what information is recorded about you. These rights are granted under the Personal Data Act, and inquiries related to this should be addressed to info@b-acio.com
At https://b-acio.com/, cookies are used to optimize the website and its functionality, making your visit as easy as possible.
You can delete cookies from your computer at any time; see the guidance at Webshop Cookies and Privacy Policy.
Log Statistics
We use log statistics at https://b-acio.com/, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from, and where on the website they leave, etc.
Log statistics are only used to optimize Bacio's website.
Consumer Protection
Read more about your consumer protection when you buy through a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/
Complaint Options
Complaints about products can be sent to:
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent through the EU Commission's online complaint platform.
ec.europa.eu
When making a complaint, our email address must be provided: info@b-acio.com, along with the website where you purchased the item.